A photo of an technical support scam call centre. (Source: BBC/Jim Browning)

Are Technical Support Scams Getting More Advanced?

Technical support scams (TSS) are responsible for a growing amount of financial losses year after year. Nevertheless, while the victims are losing more money than ever, the number of interactions between criminals and victims is decreasing. Why? Because the scammers are getting better at what they do. In this paper, I demonstrate through examples how the TSS practices have become more advanced recently.

Read More